Shipping Policy

Shipping Policy – Luxe Retail Hub

At Luxe Retail Hub, we are committed to delivering your orders quickly, safely, and efficiently across India.

1. Shipping Coverage
  • We ship all over India
2. Order Processing Time
  • Orders are processed within 24–48 hours after confirmation
  • Orders placed on Sundays or public holidays may be processed on the next working day
3. Delivery Time
  • Estimated delivery time: 3–7 business days depending on location
  • Remote areas may take slightly longer
4. Shipping Charges
  • ✅ Free Shipping on prepaid orders
  • 💰 Cash on Delivery (COD):
    • ₹200 advance payment required to confirm order
    • Remaining amount payable at delivery
5. Order Tracking
  • Once your order is shipped, tracking details will be shared via WhatsApp / SMS / Email
  • You can track your order in real-time using the provided tracking link
6. Delivery Partners

We work with trusted courier partners to ensure safe and timely delivery of your orders.

7. Delivery Attempts
  • Courier will attempt delivery 2–3 times
  • If the order is not accepted or customer is unavailable, the order may be canceled

📌 In such cases, the ₹200 advance (for COD) will not be refunded

8. Delays & Issues

While we aim for timely delivery, delays may occur due to:

  • Weather conditions
  • Courier service issues
  • High order volume

We appreciate your patience in such situations.

9. Damaged or Open Package
  • Do not accept the package if it appears tampered or damaged
  • Record an unboxing video after receiving your order
  • Contact us immediately for assistance